Confirmation Call Center Manager
Bacon Home Remodeling is creating a fresh solution to bath remodeling by offering stylish, cost-effective, and low-maintenance bath improvement solutions for homeowners, commercial customers, and individuals with accessibility needs. Our company was established to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have built an outstanding reputation for quality, customer satisfaction, and exceptional service.
As one of the fastest-growing remodeling companies in the region, Bacon Home Remodeling is seeking an experienced Confirmation Call Center Manager to lead our call center operations in our Buffalo, NY office. The ideal candidate will have strong leadership abilities, excellent communication and organizational skills, customer service experience, and the ability to manage a fast-paced team environment.
Responsibilities
Schedule, verify, and confirm customer appointments
Hire, train, coach, and manage Call Center Representatives
Monitor team performance and provide ongoing development
Answer inbound calls and make outbound confirmation calls
Deliver exceptional customer service and resolve customer concerns
Coordinate and manage sales representatives' schedules
Track and achieve weekly and monthly performance goals
Maintain accurate records and reporting within company systems
Ensure high appointment confirmation rates and overall call center efficiency
Qualifications
1-3 years of management, call center, or customer service leadership experience
Strong communication and interpersonal skills
Excellent computer and organizational skills
Ability to multitask and work in a fast-paced environment
Professional problem-solving and conflict-resolution abilities
Availability to work evenings and weekends as needed
Experience managing KPIs, quotas, and team performance preferred
What We Offer
Competitive salary of $50,000 - $60,000 annually
Performance-based bonus opportunities
Medical Benefits
Paid Vacation
Paid Sick Time
Professional Development Opportunities
Career advancement with a growing company
Supportive team environment and paid training
If you are a motivated leader who enjoys developing teams, driving results, and delivering exceptional customer experiences, we encourage you to apply today.
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